Shipping:
Standard shipping within the U.S. is UPS ground delivery. Orders are normally shipped within 2 business days of our receipt of your order. Contact us via email or phone with any International orders or for Express shipping.
Returns:
Returns must have a Return Authorization issued by us. Please contact us direct within 5 days of your receiving your order.
If the product is damaged, we will replace it upon our receiving it returned to us.
20% restocking fee on all other returns & cancellations; only unopened product accepted for return; all returns must be pre-authorized. Shipping & handling paid by customer each way. Food and water products cannot be returned.
If you are not completely satisfied with your purchase, please let us know because your feedback is very important to us!
![Testimonial
"Thank you very much for the immediate attention. It is not a big deal but thank you for taking care of it. I will definitly try to get you some more business. You go above and beyond for your customers.
Thank you"](/account/images/quote.img?version=1"e.text=_54657374696d6f6e69616c0a225468616e6b20796f752076657279206d75636820666f722074686520696d6d65646961746520617474656e74696f6e2e20204974206973206e6f74206120626967206465616c20627574207468616e6b20796f7520666f722074616b696e672063617265206f662069742e2020492077696c6c20646566696e69746c792074727920746f2067657420796f7520736f6d65206d6f726520627573696e6573732e20596f7520676f2061626f766520616e64206265796f6e6420666f7220796f757220637573746f6d6572732e0a205468616e6b20796f7522_&author.text=Suzanne+Slusher&begin.fill.color=FBFAF4"e.fill.color=101835&begin.font.size=150"e.font.size=18"e.text.wrappingwidth=227&stage.width.max=227&pid=1274309012496)
![Testimonial
"We purchased Back Pack Disaster Kits from Survive and Live, and were very happy with the quality and contents of the kits. Excellent communications, and willing to split our order for two different locations. We will be back for more!"
Dave Fore](/account/images/quote.img?version=1"e.text=_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_&author.text=David+Fore&begin.fill.color=FBFAF4"e.fill.color=101835&begin.font.size=150"e.font.size=18"e.text.wrappingwidth=227&stage.width.max=227&pid=1274309012496)
